Dubai’s Knowledge and Human Development Authority (KHDA) has received two distinguished honours at the United Kingdom’s Best Business Awards, recognising its exceptional achievements in raising education quality and enhancing customer happiness across Dubai’s private education sector.
Recognising Excellence in Education Transformation
KHDA was awarded the Best Business Transformation Award for its success in strengthening the quality of education throughout the emirate. The authority’s implementation of a comprehensive quality assurance framework has led to measurable improvements in educational outcomes for students representing more than 180 nationalities and a variety of international curricula.
Leading in Customer Care and Digital Innovation
KHDA also earned the Best Customer Care Award for its extensive digital transformation initiative, which has significantly improved the customer experience within Dubai’s education ecosystem. The initiative included a complete redesign of customer journeys, the introduction of user-friendly self-service tools, and the digitalisation of around 95% of KHDA’s services.
These efforts have made service delivery faster and more transparent, resulting in a 35% reduction in complaints in the first quarter of 2025 and a rise in customer happiness levels to 96%.
Commenting on the achievement, Dr Wafi Dawood, CEO of the Strategic Development Sector at KHDA, said:
“These awards reflect our commitment to providing every learner in Dubai with access to world-class education and to shaping their educational journeys in line with the Education 33 strategy. They also highlight our dedication to reimagining customer experiences through innovative, efficient and people-centred government services. We are proud of our teams’ dedication and their continuous efforts to enrich the learning experience in Dubai and set new benchmarks for excellence in education and service on a global scale.”
International Recognition of Dubai’s Education Vision
Jo Calder, Chair of the Best Business Awards judging panel, congratulated KHDA for its innovative approach and success in improving the quality of education in Dubai. Calder noted that KHDA’s initiatives have enabled schools to align with global best practices while supporting Dubai’s vision to be a global hub for learning excellence.
The Best Business Awards are among the most respected and long-standing international business accolades, celebrating organisations that exemplify innovation, leadership and measurable success.
KHDA’s recognition reinforces its position as a key driver of Dubai’s education transformation and its ongoing commitment to world-class service delivery.
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Further Reading:
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- KHDA Pauses Inspections for 2025–26 as Dubai Evolves Quality Assurance in Education